Safeltra
Safeltra support
Get product help, report issues, and connect with the right channel for your plan.
Response targets
Critical
Within 1 hour
High
Within 4 business hours
Normal
Within 1 business day
Frequently asked questions
How do I track my tenant request?
Use Track request with your request number and admin email after registering.
What is included in the trial?
Every plan includes a 15-day trial after tenant approval and site activation.
How fast is critical support?
Critical incidents are targeted within one hour during business hours (Growth and Enterprise priority).
Where is my data stored?
Each tenant receives a dedicated Frappe site and database on isolated infrastructure.